Insights
Operations, in plain terms
Short, practical writing on running a founder-led service business, sourced from the questions I get asked most.
How do I stop being the bottleneck in my business?
The honest answer, and the order to do it in. Most owner-dependence is a documentation and decision-rights problem, not a people problem.
Read the article →Do I need EOS, or a system built around my business?
EOS fixes the leadership backbone. Custom tooling fixes the flow of the work. Here is how to tell which one your business needs first.
Read the article →What is it really costing you to run on spreadsheets and memory?
The wasted hours are the obvious cost. The bigger one is the discount an owner-dependent business takes when it comes to sell. How to put a number on both.
Read the article →Rather just talk it through?
The first call is free. Thirty minutes, no pitch, and you'll leave with recommendations whether we work together or not.